An employer-of-record platform designed to onboard and manage remote employees
Problem statement
Omniplatform aims to simplify the complexities of international employment, providing comprehensive support to companies and their employees at every step of the process. Clear communication between clients and employees is essential, ensuring everyone understands their position in the onboarding process and progress throughout.
User research
| Employer | Employee | Omnipresent CSM |
|
Name: John Languages: English Age: 32 Job: Hiring manager Location: London Communication: Email and phone calls Device: Desktop |
Name: Sarah Languages: English, Spanish Age: 24 Job: Software engineer Location: Madrid Communication: Email and phone calls Device: Desktop |
Name: Rebecca Languages: English Age: 28 Job: Hiring manager Location: London Communication: Email and phone calls Device: Desktop |
| Needs | ||
|
• Understand where they are in the process "Documents approved” “Contract in review” or “Awaiting
signature of contract”. • Have visibility of what the expected starting date and the first payment date is and when those dates change. • Clear and complete overview and timeline of all communications as they are spread across a various email chain. • Tie communications to particular parts of the onboarding process. • Act on and manage the employment process efficiently. • Understand when the start date and first payday are set, so the application can be progressed to the contract stage. • Be aware of the current status, completed steps and future steps of the onboarding process. • Understand what stage of the process any of the messages within the conversation are related to. |
• Understand where they are in the process "Documents approved” “Contract in review” or “Awaiting
signature of contract”. • Have visibility of what the expected starting date and the first payment date is and when those dates change. • Clear and complete overview and timeline of all communications as they are spread across various email chains. • Tie communications to particular parts of the onboarding process. • Act on and respond to the employment process efficiently. • Understand when the start date and first payday are set, so the application can be progressed to the contract stage. • Be aware of the current status, completed steps and future steps of the onboarding process. • Understand what stage of the process any of the messages within the conversation are related to. |
• Set and manage where employer and employee are in the process "Documents approved” “Contract in
review” or “Awaiting signature of contract”. • Set and manage the expected starting date and first pay date of the employee. • Introduce employer and employee to the platform before the onboarding process starts. • Tie communications to particular parts of the onboarding process. • Help employer to manage a remote employee onboarding process. • Make sure the start date and first payday are set, so the application can be progressed to the contract stage. • Make sure employer and employee are aware of current status, completed steps and future steps of the onboarding process. • Understand what stage of the process any of the messages within the conversation are related to. |
| Goal | ||
|
• Kicks off the onboarding for new employees in any country. • Manage remote employees. |
• Submit their information and documents needed for employment. • Manage remote employment. |
• Use the information from both employer and employee to progress the onboarding process. • Help employer to manage a remote employee onboarding process. |
Platform hierarchy
System flow charte
Wireframes
Final design
